Your cart is currently empty!
Average 20% ~ 30% Cost Savings with Innoligo’s Services
Privacy Policy
Innoligo Ltd (the “Company”, “we”, “our”, or “us”) respects the privacy of its online visitors and customers of its products and services, including but not limited to www.innoligo.com, and complies with applicable UK laws for the protection of your privacy.
By accessing and using the Company’s website, you confirm that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our website and services.
1. Definitions
“Personal Data” means any information relating to an identified or identifiable natural person. This includes:
- Account registration details (e.g. email, username, country).
- Details provided during support requests or problem reports.
- Data from surveys or questionnaires.
- Technical information (e.g. IP address, log-in details, browser type and version, operating system, device information).
- Details of transactions, purchases, and payment data.
- Records of your interactions with our website, such as URLs visited, pages viewed, response times, or download errors.
- Information received from third parties, including business partners, contractors, or payment providers.
The Company may also process anonymised or aggregated data, which does not identify individuals, for analytics and statistical purposes. Anonymised data may be shared with third parties. The Company shall not be responsible for third-party privacy practices, and users should review those third parties’ privacy policies when providing personal information to them.
2. Purposes for Collecting and Processing Personal Data
The Company collects and processes Personal Data for the following purposes:
a) To perform contractual obligations, including providing, maintaining, and developing our products and services.
b) To research, design, and develop new features or offerings.
c) To provide alerts, updates, or materials relating to our services.
d) To collect outstanding payments.
e) To protect the legitimate interests of the Company or third parties, including responding to legal claims or seeking professional advice.
f) To comply with applicable laws or regulatory requirements.
g) To communicate with you and respond to your queries.
h) To conduct direct marketing activities (subject to your consent, which you may withdraw at any time).
i) To carry out purposes directly related or incidental to the above.
j) Where you have provided your explicit consent.
These purposes determine the scope of Personal Data we collect, how long we store it (Section 4), who has access to it (Section 5), and the rights available to you as a data subject (Section 6).
3. Categories of Personal Data Collected
3.1 Account Data
When creating an account, we collect your email address, country of residence, username, and password. You are responsible for maintaining the confidentiality of your password.
3.2 Transaction and Payment Data
To complete online transactions, you may need to provide payment details. We process payment information (e.g. credit card details) and share it securely with our payment processors for transaction completion and fraud prevention.
3.3 User-Provided Data
We collect Personal Data you voluntarily provide, including content you submit in chats, forums, feedback forms, or during surveys, competitions, or support requests.
3.4 Website Usage Data
We collect data relating to your interactions with our websites, such as browser/device information, IP address, application usage data, and navigation history, to enhance user experience and ensure service security.
3.5 Service Usage Data
We collect data on your activity within our products and services, such as preferences, progress, time spent, device information, and crash reports.
3.6 Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, analytics, marketing, and user experience. You can manage cookie preferences through your browser settings, but disabling cookies may limit some website features.
3.7 Third-Party Services
Our website uses third-party services including Google Analytics, Google Maps, Google Login, and Facebook Login, which may collect information via cookies and process it on servers outside the UK (e.g. the US). We do not control third-party data practices; please review their privacy policies.
3.8 Content Recommendations and Marketing
We may use your data to personalise content, services, and marketing communications. Marketing emails require your consent, which can be withdrawn at any time by clicking “unsubscribe” in the email or updating your preferences.
3.9 Data for Compliance and Security
We collect data necessary for detecting, investigating, and preventing fraud, misuse, and legal violations. Such data will be stored only as long as needed for these purposes or legal requirements.
4. Data Storage and Retention
4.1 Retention Period
We retain Personal Data only as long as necessary for the purposes stated in this policy or as required by law (e.g. up to 10 years for statutory tax records). If you delete your account, your data will be marked for deletion unless legal or legitimate interests require longer storage.
4.2 Data Deletion
Where complete deletion is technically impossible without affecting system integrity or user experience, data will be permanently anonymised. If you withdraw consent or object to data processing, we will delete or anonymise your data promptly, unless retention is required by law.
4.3 Location of Storage
The data we collect from you may be transferred to, stored in, or processed in the United States or other locations outside of your jurisdiction. It may also be handled by third parties operating outside your jurisdiction. By providing your personal data, you consent to this transfer, storage, and processing of your data outside your jurisdiction. We will take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.
5. Data Sharing and Access
5.1 Internal Sharing: We may share your data within our company, subsidiaries, and affiliates as needed for our operations, including during mergers or reorganisations.
5.2 Third Parties: We share your data with customer support providers, contractors, and partners who help us deliver services, always under confidentiality agreements.
5.3 Legal Requirements: We may disclose your data if required by law or court orders.
5.4 Content Delivery: We share technical data like IP addresses with content delivery network providers to deliver digital content effectively.
5.4 Linked Accounts: If you link your account with a third-party service, we may exchange data with them with your consent.
5.5 Public Profile: Some account information, like your chosen display name, may be visible to others. You control what additional info is public via your profile settings.
5.6 Community Areas: Anything you post in our forums or chats is public and may be used by others. Use caution when sharing personal information.
6. Your Rights
You are entitled to exercise the following rights in relation to your personal data:
(a) To ascertain whether we hold personal data concerning you;
(b) To request access to any personal data we hold about you;
(c) To require the rectification of any inaccuracies or errors in your personal data;
(d) To request the erasure of your personal data by deleting your user account.
To exercise these rights, please contact us at support@innoligo.com.
7. Children
The minimum age for creating a User Account is 18 years. The Company does not knowingly collect Personal Data from individuals under this age. Where applicable law in certain jurisdictions prescribes a higher age of consent for the collection of Personal Data, the Company requires verifiable parental consent prior to the creation of a User Account and the collection of any associated Personal Data. The Company strongly encourages parents and guardians to advise their children never to disclose personal information online.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your Personal Data, please contact: support@innoligo.com.